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CUSTOMER CARE CALL SUPPORT

Q-Sourcing Servtec · Nairobi, Nairobi County, Kenya

Location
Nairobi
Job Type
Full Time
Posted
June 18, 2026

Job Description

JOB TITLE: CUSTOMER CARE CALL SUPPORT

About This Job:


Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.


On behalf of our client, we are looking for a competent, skilled, and experienced Customer Care Call Support to work in Nairobi, Kenya.


Job Summary:


To provide exceptional customer support across multiple channels (tickets, calls), resolve inquiries, and gather feedback through call data, ensuring a positive customer experience and contributing to company growth.


Key duties and responsibilities:

  • Manage inbound and outbound calls in a timely manner

  • Follow communication “scripts” when handling different topics

  • Identify customers’ needs, clarify information, and provide solutions and/or alternatives

  • Seize opportuni...

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