Job Description
Support Families When It Matters Most – Customer Care Specialist, Subiaco (10:00 AM – 6:00 PM)
Location: Subiaco Purslowe & Chipper Funerals
Work Type: Full Time, Rotating Roster (24/7)
Industry: Funeral Services / Customer Service / Contact Centre
Make a Difference Every Day
Are you passionate about helping others and making a real impact in people’s lives? Join our dedicated Customer Care Hub, where empathy, professionalism, and teamwork are at the heart of everything we do.
About the Role
As a Customer Care Specialist, you will be the first point of contact for families experiencing loss or anticipating a bereavement. You will manage inbound and outbound calls, emails, and web enquiries, providing support with dignity, care, and accuracy. This is a frontline role in our 24/7 contact centre, requiring the highest level of empathy and pr...