Customer Care Consultant - Mackay QLD

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast‑paced environment where no two days are the same? Join Blackwoods as a Customer Care Consultant and become the friendly, solutions‑focused voice our customers rely on.

Your Opportunity

As a Customer Care Consultant, you’ll be the face of our business, supporting customers across Australia through our call centre. You’ll provide timely, high‑quality service and help customers find the right solutions from our extensive product range—while contributing to sales and delivering on our Customer Promise.

From solving customer queries to identifying future sales opportunities, your work will make a real difference to the customer experience.

What You’ll Be Doing:

• Manage sales, service and backorder enquiries, aiming for first‑call resolution
• Build strong relationships with customers, Account Managers and ...