Customer Care Coordinator

Management Solutions International MSI · dubai, dubai, United-Arab-Emirates

Location
dubai
Job Type
Full-time
Posted
June 17, 2026

Job Description

Key Roles & Responsibilities
  • Conduct daily followup calls with customers regarding bookings and circulate the Cargo Booking Forecast (CBF).
  • Independently coordinate customer bookings (Milaha service and thirdparty) while verifying customer lists and issuing voyage No Objection Certificates (NOCs).
  • Communicate customer and agent booking requirements (Milaha services and thirdparty services) and update all systems accordingly with daily vessel updates.
  • Serve as the key liaison between internal departments external agents and service providers to relay customer requirements.
  • Handle customer rate inquiries send rate quotations and ensure errorfree system updates.
  • Identify nonactive customers address concerns and work to restore regular support.
  • Monitor weekly and monthly customer loading averages to ensure continued engagement.
  • Send arrival notices and NOCs to customers before vessel arrival for import shipments ...

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