CUSTOMER CARE COORDINATOR

NADIA GLOBAL · Dubai, Dubai, United Arab Emirates

Location

Dubai

Job Type

Full-time

Posted

June 09, 2026

Job Description

Job Summary:
We are seeking a proactive and detail-oriented Customer Care Coordinator to join our Logistics and Transportation team. The successful candidate will be responsible for managing customer interactions, resolving transportation-related complaints, and ensuring a smooth and efficient customer experience. This role requires strong communication skills, knowledge of logistics operations, and a customer-first mindset.
Key Responsibilities:
Serve as the primary point of contact for customer inquiries, concerns, and complaints related to logistics and transportation services.
Investigate, resolve, and document customer complaints efficiently while maintaining a high level of professionalism and empathy.
Coordinate with internal departments (warehouse, dispatch, logistics, and sales) to track orders and ensure timely delivery.
Proactively communicate with customers regarding delivery schedules, shipment delays...
        

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