Customer Care - eCommerce, Guide

Trek Bicycle · Waterloo, Wisconsin, United States

Location

Waterloo

Job Type

Full-time

Posted

June 11, 2026

Job Description

Job Description
The Trek eCommerce team welcomes our customers to the best online bike shop in the world, trekbikes.com. We are seeking a dedicated and enthusiastic individual to demonstrate exceptional hospitality in the e-commerce space. Our ideal candidate is passionate about helping people achieve their goals, finding solutions for our customers, and takes pride in celebrating the success of others.
What you’ll be doing:
Acts as a resource for customers and retailers regarding product and technical questions with the right amount of empathy and urgency. 
Help customers choose the right bikes, accessories, and other Trek products to ensure an awesome biking experience. 
Assist customers via email, phone, live chat, or video within expected standards. 
Partner with shops to create awesome solutions for riders. 
Continuously learn and suggest process improvements to enhance our hospitality. 
Communicat...
        

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