Location
dubai
Job Type
Full-time
Posted
June 03, 2026
Job Description
Your missions
Integrated into the Customer Care / Product Support team your role will be to:
- Analyze qualify and respond to all functional or technical customer requests;
- Ensure precise follow-up and adapt communication internally and with the client;
- Guarantee overall quality in ticket handling through regular checks;
- Master the internal tools used for ticket tracking;
- Support internal requests related to our solution and its ecosystem;
- Develop expertise in product business and security;
- Understand the technical challenges surrounding the DiliTrust universe;
- Participate in functionality testing;
- Contribute to structuring the team and the Customer Success department;
- Be involved in the escalation process;
- Assist the regional manager.
Ideal profile
- 5 to 8 years of experience in customer support;
- Excellent proficiency ...