Job Description
Job Title - Voice/Chat/Email Support Executiv e
Location - Noida
J ob description :
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Handle customer queries over email and/or chat
Follow communication scripts when handling different topics
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend up skilling sessions to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Requirements and skills
A minimum qualification of high school/diploma is required
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