Customer Care Intern

Job Title

Customer Care Intern

Location

Fully Remote – Must have 2‑3 hour backup, 22‑24” monitor with HDMI cable, table, chair, and quiet place to work.

Program Details

This is a 6‑month trainee program with the potential for a permanent position. A monthly stipend will be provided during the training period.

Timings

• Monday to Friday: 9 AM to 6 PM BST
• Saturday: 10 AM to 3 PM BST

Responsibilities

• Respond to customer/client queries in a timely and accurate way via phone, email, or chat.
• Identify customer/client needs and help users use specific features.
• Update internal databases / CRM with information about technical issues and useful discussions with customers.
• Monitor customer complaints on social media and reach out to provide assistance.
• Share feature requests and effective workarounds with team members.
• Gather customer feedback and sh...