Customer Care Manager – Protein (Malaysia)

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

Job Summary

The Customer Care Manager (CCM) is responsible for driving high levels of customer satisfaction and profitable growth of the aftermarket business with existing customers. The role acts as the primary relationship owner and trusted advisor, proactively identifying customer needs and converting these into value‑adding service, contract, spare parts, modification, and upgrade solutions. Through close collaboration with internal stakeholders, t...