Customer Care Officer – Insurance

Key Responsibilities

• Handle inbound and outbound calls, live chats, and emails professionally
• Document all interactions accurately in the CRM database
• Resolve customer and distributor issues with timely follow-ups
• Collaborate with internal departments for complex issue resolution
• Escalate challenging cases to the team leader when required

What We Are Looking For

• Bachelor's degree with knowledge of Life Insurance
• 1–2 years of experience in a Life Insurance contact centre environment
• Proficient in spoken and written English (B2 and above) and Mandarin
• Strong computer skills including CRM systems and Microsoft Office
• Excellent communication, problem-solving, and interpersonal skills
• Ability to thrive in a fast‑paced, team‑oriented environment

Working Location

Kuala Lumpur, Malaysia