Customer Care Rep - Spanish Bilingual

Job Summary

At PayPal Hyperwallet, we look for smart, experienced, and customer‑savvy individuals to join our Customer Solutions Operations team. The role focuses on delivering superior customer experiences, managing and resolving inquiries, and maintaining high productivity and quality metrics.

Core Duties

• Answer phone calls and emails, resolving queries in real time or coordinating with relevant PayPal departments for timely handling.
• Meet productivity and quality metrics such as handle time, quality assessment, and customer satisfaction.
• Track inquiries to resolution, escalating issues when necessary.
• Document responses and logs according to workflows.
• Follow up to process tickets and transaction requests, ensuring timely customer communication.
• Perform other required duties as assigned.

Skills Required

• Strong working knowledge of PC‑based internet and software a...