Customer Care Representative - Financial & Banking Associate.

Description

• Provide exceptional customer service by addressing inquiries related to financial products and banking services.
• Assist customers with account maintenance and resolving account discrepancies.
• Educate customers about financial services and products to enhance their understanding and usage.
• Document customer interactions and follow up on outstanding issues.
• Collaborate with other departments to ensure a seamless customer experience.

Requirements

• Educational Qualifications: Bachelor’s degree in Business, Finance, or a related field.
• Experience Level: 3–5 years of experience in customer service, preferably in the financial sector.
• Skills and Competencies: Strong communication skills, problem-solving abilities, and proficiency in customer service software.
• Qualities and Traits: Detail-oriented, empathetic, and able to work under pres...