Customer Care Representative – Garage Door Industry Experience

Customer Care Representative  Midwest Region | Remote (Onboarding/Training will be provided in our Warsaw, Indiana facility, candidate must be willing to travel) About the Role Safe-Way Garage Door is seeking an experienced Customer Care Representative to support our Midwest customers.

This role is ideal for candidates with garage door industry experience who understand order flow, product configurations, and dealer or distributor relationships—and who have successfully worked in a remote or hybrid customer service environment .

Depending on your experience and skill level, this position may be hired at Level I, II, or III , with responsibilities and complexity aligned accordingly.

What You’ll Do Serve as a primary point of contact between customers, distribution centers, sales managers, and internal teams Answer incoming calls and emails in a courteous, accurate, and timely manner Process garage door orders and quotes with a strong fo...