Customer Care Representative (Jewelry Repairs)

About ProSource

At ProSource, we build and manage highly technical distributed teams for some of the most innovative companies in the world. We believe in humanizing the outsourcing industry by finding, attracting, and retaining top talent. Our dynamic workspaces promote creativity, collaboration, and well-being. We leverage smart technologies to ensure our clients and employees thrive in a collaborative, high-performing environment.

Role Overview:

The Customer Care Support, Repairs team delivers a high-quality customer experience by assisting clients with product repair inquiries through appointments, email, and phone support. This role focuses on providing solution-oriented service, resolving repair concerns, coordinating with cross-functional teams and insurance representatives, and creating a personalized luxury customer experience while contributing to continuous process and service improvements...