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Customer Care Representative

Katoen Natie · Kapellen, Flanders, Belgium

Location
Kapellen
Job Type
Full-time
Posted
June 17, 2026

Job Description

Job description

As a Customer Care Representative, you are the primary point of contact for our global customers when it comes to spare parts, J-Tec products, and other after-sales matters related to our installations worldwide. You manage the entire spare parts process — from quotation to delivery — ensuring every request is handled accurately and efficiently. In this role, you work closely with various internal departments to guarantee seamless customer experience and deliver the high-quality service J-Tec is known for.

Tasks:

  • You will process and evaluate customer requests received via phone and email, ensuring each inquiry is handled efficiently and professionally. You take care of the entire order process — from order intake to administrative follow-up

  • You organize equipment shipments and track deliveries to guarantee timely and accurate execution. You prepare customer invoices and handle stock management from a...

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