Customer Care Representative - Spanish

i2c Inc · Lahore, Punjab, Pakistan

Location

Lahore

Job Type

Full-time

Posted

June 11, 2026

Job Description

 
  Job Description 
 Provide customer support through inbound/outbound calls and emails to multiple clients.
 Handle customer concerns/complaints in a courteous and professional manner and within established guidelines and escalate as necessary.
 Demonstrate strong domain knowledge and communicate accurate information to the customers.
 Use ticketing system and other software to enter and maintain relevant data.
 Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.
 Take product and industry specific quizzes on regular basis to exhibit strong command on domain.
 Meet all performance metrics on regular basis.
 Maintain data confidentiality.
 Share reports on daily performance.
 
  We are looking for 
  Education:  Graduation
  Experience:  Minimum 1 year call center experience 
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