Location
Stockbridge, City of Edinburgh
Job Type
Full-time
Posted
July 06, 2026
Job Description
Deliver Outstanding Customer Experiences and Make a Real Difference
Are you passionate about helping customers and finding the right solution, not just the quickest one?
We're looking for someone who enjoys investigating issues, taking ownership, and making sure every customer feels valued. If you're naturally curious, enjoy problem-solving, and thrive in a customer-focused environment, we'd love to hear from you.
Our client is a well-established online retail business with a strong reputation for exceptional customer service. They believe great customer experiences create loyal advocates, and they empower their teams to make a genuine impact.
What You'll Be Doing
Supporting customers via telephone, email, live chat, and social media
Resolving a wide variety of customer enquiries and complex issues
Taking ownership of cases from initial contact through to resolution
Building strong relationships with customers through empathy and effective co...
Are you passionate about helping customers and finding the right solution, not just the quickest one?
We're looking for someone who enjoys investigating issues, taking ownership, and making sure every customer feels valued. If you're naturally curious, enjoy problem-solving, and thrive in a customer-focused environment, we'd love to hear from you.
Our client is a well-established online retail business with a strong reputation for exceptional customer service. They believe great customer experiences create loyal advocates, and they empower their teams to make a genuine impact.
What You'll Be Doing
Supporting customers via telephone, email, live chat, and social media
Resolving a wide variety of customer enquiries and complex issues
Taking ownership of cases from initial contact through to resolution
Building strong relationships with customers through empathy and effective co...