Customer Care Specialist

Descripción y detalle de las actividadesWe are seeking a detail-oriented and service-driven Specialist to serve as a primary liaison between our clients and sales organization.This role is responsible for delivering an exceptional experience through timely communication, accurate order management, proactive follow-up, and effective first contact resolution (FCR).
Include the following.1.Process sales orders, revisions, cancellations, and related transactions accurately and efficiently.2.Fluid use of ERP systems to manage order lifecycles, maintain account records, research transactions, document activities, and support cross-functional coordination throughout the fulfillment process.3.Consistently meet or exceed established Balanced Scorecard and KPI performance metrics, including service levels, order accuracy, responsiveness, productivity, and quality standards.4.Respond to inquiries regarding product availability, pricing, order status, lead times, shipment tracking, claims, ...