Customer Care Team Lead – Bilingual (EN/ES) Growth & Ops

Top of Minds is seeking a Customer Care Team Leader for its operation in Madrid, Spain. This role entails leading a customer care team that has shown impressive results.

The ideal candidate will have proven leadership experience, manage both operational tasks and strategic direction, and help elevate customer experience in a growing market.

The role requires fluency in Spanish and English, along with a customer-focused leadership style and a proactive approach to AI tools.