Customer Care Team Lead: Service Recovery & Insights

DHL Express in Kuala Lumpur is looking for a leader to manage and supervise the Customer Care Advisors team. The role includes ensuring customer satisfaction through effective service recovery, optimizing workforce efficiency, and implementing global customer service procedures.

The ideal candidate should have a bachelor’s degree and 3–4 years of experience in relevant fields, showcasing exceptional skills in relationship management and process improvement.

We offer strong career support, a great culture, and a comprehensive benefits program.