Customer Communications Strategy Manager

Lead data-driven strategies as the Customer Communications Strategy Manager. Your expertise in analytics will enhance collection efficiency through SMS, email, and call analytics while collaborating with leadership.
This managerial role focuses on leveraging data analytics to drive communication strategies for Canada Collections. You will conduct analyses of customer behavior, recommend improvements, and monitor KPIs to ensure optimal performance. Your insights will support monitoring reports that help manage costs and influence strategy via actionable recommendations.
Key Responsibilities:
• Conduct data analyses on customer behavior and collection treatment effectiveness
• Recommend communication strategy improvements to the leadership team
• Identify and track KPIs related to communication performance
• Oversee analysis production for customer behavior and collection treatments
• Design and implement data-driven communication strategies
Requirements:
• 3-5...