Customer Contact Comms Associate-Messaging

Skill Required

Omnichannel - Customer Service Technology

Designation

Customer Contact Comms Associate

Qualifications

Any Graduation

Years of Experience

1 to 3 years

Language Ability

English (Domestic) - Advanced

What would you do?

We will be aligned with the Customer Support vertical and help manage and resolve partner queries, handle escalations and complaints of dissatisfied customers, and provide best possible resolutions. You will also be responsible for closing faults and complaints within SLA’s.

In addition, you will work as part of the Client operations team within the Next Generation Customer Operations process. This role is dedicated to enhancing partner and customer service through structured and optimized processes. You will handle queries from partners, and vendors of our client organizations while ensuring seamless personalized interactions. The role requires s...