Customer Contact Management Senior Analyst (French Speaker)

Sanofi · Budapest, Budapest, Hungary

Location

Budapest

Job Type

Full time

Posted

June 28, 2026

Job Description

Job Title : Customer Contact Management Senior Analyst (French speaker)
Department : Sanofi Business Operations, Order to Cash
Location : Budapest
Main responsibilities 
Experience:
At least 2-4 years´ experience in Customer service in contact with the customers or similar (essential) preferably in Pharma 
Strong understanding of order to cash overall processes
Good business acumen (advantageous) 
Experience in call centers resolving customers issues (advantageous)
Strong problem solving, deductive and analytical skills (advantageous)
Experience in process improvement project (advantageous)
Hard and Soft Skills:
Hands-on experience of Salesforces Service Cloud(essential) & SAP in S4 Hana preferably
Knowledge of Microsoft Office and expertise of MS Excel (essential) 
Ability to interact with customers in a professional manner (essential) 
Is self-motivated...
        

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