Customer Contact Officer

Customer Contact Officer - Full Time

Location: Head Office - Didsbury

You’ll be the first point of contact for our customers and often colleagues for a wide range of queries that will be received through various contact methods. You’ll work in a fast paced and busy Customer Hub with a focus on providing excellent timely resolution for our customers and colleagues. Every day and every enquiry is different, but you will have plenty of support around you to enable you to deliver the level of service expected, including peer to peer support, specialists and managers who are all easily accessible to provide the coaching and guidance needed.

What you’ll be doing

* Responding to a range of customer and colleague queries which will include raising repairs, rent account management, tenancy related issues, ASB queries, re-housing advice and complaints.

* Responding to these enquiries in a timely manner through a range of ways such as over the phone, by emai...