Customer Conversion Manager

Responsibilities

1. Responsible for serving self-registered customers in Pakistan, and taking ownership of the final revenue targets for the self-registration business with Performance Marketing Manager together.
2. Establish a comprehensive support system for self-registered customers, including videos, documentation, Q&A, and more.
3. Assist customers in resolving all issues related to registration, KYC, KYB, and transaction processes.
4. Daily review customers who have not completed KYC, KYB, or transactions within a certain period, and proactively reach out via phone to encourage and facilitate customer transactions.
5. Continuously adjust marketing, pricing, product, risk and other related strategies and policies to support business growth through ongoing funnel analysis and customer interviews to maintain market competitiveness.
6. Collaborate with the Performance Marketing Manager to independently and completely close the rev...