Customer Engagement Advocate II

Lumen · United States, United States, United States

Location

United States

Job Type

Full-time

Posted

July 04, 2026

Job Description

The Role
The primary responsibility of the Customer Engagement Advocate II is to provide sales and sales support for complex communications product solutions (data, voice, IP, etc.) for Public Sector. The Customer Engagement Advocate is a key member of a Sales team, who is responsible for customer life cycle management and retention. As a primary interface with both internal and external customers, the Customer Engagement Advocate II service and skills make a positive contribution to the strength of Lumen's relationship within our accounts.
This role will require a Public Trust screening. 
The Main Responsibilities

Become the Single Point of Contact (SPOC) for all post sale activities once the customer’s services are up and running
Interact effectively as a team member within the Public Sector Account Team organization to support achievement of sales objectives and deliver Lumen's Spirit of Service.
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