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Customer Engagement & Business Manager

Confidential · Morocco, Morocco, Morocco

Location
Morocco
Job Type
Full-time
Posted
June 12, 2026

Job Description

Job Description


Major Accountabilities

1. Strategic Business Ownership


  • Lead the commercial strategy and execution for the assigned disease area, ensuring delivery of sales and profitability within agreed budgets setting and other brand specific KPIs.
  • Own full P&L responsibility, including budget planning, resource allocation, and financial forecasting.

    • 2. Patient Journey Design


  • Gather and validate customer insights, build the customer journey and identifying key “moments that matter” to guide engagement communication strategy.
  • Gain a deep understanding of customer needs to co-create solutions.
  • Mobilize resources/expertise and with decision authority to manage pain-points and remove roadblocks along customer journey in respective therapeutic area.

    • 3. Omnichannel Strategy Execution & Team Enablement


    Omnichannel Engagement Strategy & Execution


  • Design ...

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