Job Description
Overview
The Customer Engagement Manager role is a key competitive differentiator for IDC’s solutions and requires a dynamic, self-starter who is highly customer-centric and possesses strong leadership skills. In this position, the Customer Engagement Manager, will work with IDC's IT Supplier clients to proactively monitor usage and drive continued user adoption. This is a highly visible, fast paced, and dynamic position that plays a core part of IDC’s strategy.
This role will be focused on positively influencing customer usage to achieve retention and growth. The successful candidate will ultimately be responsible for monitoring account usage and customer adoption in a post-sales capacity for a large group of accounts. The Customer Engagement Manager will also work with IDC’s internal Customer Service On-Demand team to resolve customer inquiry. Amplify your career with the world's most recognized leader in IT research and advisory servi...