Job Description
About The Role
We are looking for an Engagement Manager who will own and drive the successful delivery of our most complex enterprise implementations from kickoff through go-live and handoff to Customer Success. You are the strategic quarterback for high-stakes, multi-stakeholder projects where technical complexity meets organizational change management.
You will serve as the primary relationship owner for enterprise customers throughout their implementation journey, commanding respect in executive conversations while rolling up your sleeves to architect solutions, unblock technical issues, and guide implementation teams. You are technical enough to challenge solution designs and give direction to engineering teams, strategic enough to navigate C-level politics and assertively manage stakeholder expectations, and operationally disciplined enough to deliver on-time, on-budget implementations.
This role sits at the intersection of technical expertise...