Job Description
The Customer Excellence Supervisor will Analyze customer requirements, Process mapping, Data Analysis, Opportunity areas identification, Design and develop action plans.
**Key Responsibilities**:
Analyze customer requirements, Process mapping, Data Analysis, Opportunity areas identification, Design, develop action plans.
Ensures a better understanding of customer needs (VOC)
Identify the opportunities to reach the best customer experience.
Accountable for driving development and implementation of strategy for customer experience.
Involved in projects of Continuous Improvement to assure the best CX for our customers.
Drive customer experience culture in NiHUB
Involved in the development of CX Trainings
Implementing closed loop programs customer feedback.
Identify improvements in workflows, processes, and data.
Help our customers rapidly & accurately resolve any issues they may have when using our service.
Assure success and achieve CX K...