Customer Experience – Airport Services Duty Supervisor at Qatar Airways

We are pleased to announce an incredibly exciting opportunity to join our Airport Operations team in Accra as Airport Services Duty Supervisor.

Job Purpose

• Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, etc., in order to ensure a high service standard. Achieve optimum customer satisfaction and on-time departure of flights. Excellent skill to deal with flight delays, disruptions, denied boarding etc. Deputize Airport Services Duty Officer and/or Airport Representative.

Accountabilities

• Acts as a Station coordinator in liaison with GHA and QR Department. Works closely with GHA and all airport departments to ensure that on-time Performance targets are met.

• Ensures the progress towards on-time flight closure and passenger boarding Supervises airport team in achieving on-time performance.

• Facilitates the Ramp Handling activities in liaison with GHA, Cater...