Customer Experience Analyst (Bogotá)

Customer Experience Analyst

Do you dream of an exciting role where your work will have a real impact on young people’s futures?

EF Language Abroad is looking for a strategic, customer-centric, and data-driven Customer Experience Analyst to elevate our students' journey to the next level.

Responsibilities

• Payment Processing:

  Collect payments from customers and ensure accuracy and timeliness.

  Assist customers with various payment methods and address any payment-related concerns or issues.

• Next Steps and Pre-Departure Information:

  Communicate with customers to provide detailed information about the next steps after purchasing a language course.

  Ensure customers have a clear understanding of the pre-departure process, including necessary preparations and timelines.

• Visa Processes:

  Collaborate with customers to gather required visa documents and information.

• Confirmation of Travel:

  Coo...