Customer Experience Architect: Journey & Process Lead

A leading telecommunications provider in Zürich is seeking a Customer Experience Manager to enhance customer satisfaction and drive excellence. You will lead the mapping of customer journeys, redesign processes, and act as the primary contact for customer service topics. Ideal candidates have at least 3 years of experience in business analysis or project management, strong skills in Agile methodologies, and excellent communication abilities. Join us to be part of a dynamic team focused on customer advocacy and operational efficiency.
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