Customer Experience Associate

Operations

Davao, Philippines

Customer Experience Associate

Thrive as a Customer Experience Associate by providing outstanding phone, chat, and email support. Use your multitasking and communication skills to excel in a dynamic environment.

Duties And Responsibilities

• Professionally handle incoming customers' inquiries (via phone, chat & email).
• Perform 50% voice and 50% non-voice tasks.
• Thoroughly and efficiently gather required customer information.
• Research remittance information and update the status of the transaction.
• Review documents shared by customers to match with internal information.
• Work closely with partners and other stakeholders to ensure delivery of remittance submitted.
• Meet and exceed company and individual performance metrics.
• Be a reliable and agile resource for customer service.

Soft Skills

• Good oral and writ...