Customer Experience Associate

Customer Experience Associate

Location: Davao, Philippines

Key Responsibilities

• Professionally handle incoming customers' inquiries via phone, chat, and email.
• Perform 50% voice and 50% non‑voice tasks.
• Gather required customer information thoroughly and efficiently.
• Research remittance information and update the transaction status.
• Review documents shared by customers to match with internal information.
• Work closely with partners and other stakeholders to ensure delivery of remittance submitted.
• Meet and exceed company and individual performance metrics.
• Provide reliable and agile customer service.

Qualifications

Soft Skills

• Excellent oral and written business English communication skills, emphasis on comprehension, fluency, and sentence construction.
• Excellent multitasking ability and research skills.
• Good customer...