Customer Experience Champion - Scotiabank

Join Scotiabank as a Customer Experience Lead and help shape the future of customer service at the Yonge & Elm branch. In this 6-month contract, you'll guide a dedicated service team and optimize client interactions.
As a leader, you'll oversee Customer Experience Associates while fostering an inclusive and high-performance culture. Your role will be pivotal in building enduring customer relationships and driving improvements in service delivery. You'll also manage operational challenges and champion new protocols that enhance customer satisfaction.
Key Responsibilities:
• Guide and develop Customer Experience Associates
• Ensure exceptional customer service delivery
• Manage branch emergencies as Officer in Charge
• Drive initiatives that improve customer experiences
• Support the implementation of new procedures
Requirements:
• Strong leadership background in team management
• Experience in coaching and employee scheduling
• Must be flexible with work...