Location
chennai
Job Type
Full-time
Posted
June 17, 2026
Job Description
About our client
A leading NBFC
Job Title: Customer Experience: Chief Manager
Experience: 10+ years
Location: Chennai
Qualification: PG must
Job Description
This position is responsible for managing customer service operations inclusive of conceptualizing & implementing short/long term plans, and managing teams with a focus on excelling business targets & service delivery metrics. Responsible for leading the implementation of the Net Promoter Score (NPS), customer satisfaction program, including aligning the insights with action planning and tracking the implementation of action planning with the business team.
ROLES AND RESPONSIBILTIES
- Leadin...
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