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Customer Experience Consultant - 4PL (12 month contract)

Maersk · Japan, Tokyo, Japan

Location
Japan
Job Type
Full time
Posted
June 22, 2026

Job Description

Key responsibilities

Owns and manages the customer experience by managing end-to-end shipment process, in compliance with relevant company procedures and agreements with customer. Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders

  • Improves the customer satisfaction by delivering superior customer experiences.
  • Perform tasks in compliance with customer’s Standard Operational Process (SOP).
  • Execute and manage end-to-end export/import/domestic shipment operation.
  • Communicate and manage external/internal stakeholders including cross-functional teams at the customer and customer’s vendors.
  • Manage Daily/Weekly/Monthly/Quarterly performance.
  • Proactively handle day-to-day issues through in-depth root cause analysis (RCA) and take corrective/preventive action.
  • Implement new process and support internal/external projects.
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