Job Description
Key Responsibilities
·Manage and monitor the end-to-end shipment process on behalf of the customer logistics department.
·Coordinate with various stakeholders in the shipment process handling.
·Orchestrator the overall flow of an end-to-end shipment.
·Provide a value add to the customers through effective business solutions by having good business knowledge/process understanding.
·Query Resolution with shippers/Customers/other stakeholders, timely resolution and response to customers.
·Maintain a customer-centric approach, thereby helping to avoid the occurrence of errors and take preventive measures to eliminate repetition of errors.
·Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
·Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
·Respond to all enquirie...