Location
dubai
Job Type
Full-time
Posted
June 20, 2026
Job Description
Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management
- and more.
- Understanding of external factors impacting customers' supply chain and understanding their sense of urgency service needs drivers and desires.
- Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
- Be the primary point of contact for own customers and ensure smooth end‑to‑end shipment lifecycle including the inland delivery by working closely with the customer as well as internal stakeholders.
- Proactively track shipments and notify customers of relevant deviations from the transpor...