Customer Experience (CX) consultant

KAYGEN is an emerging leader in providing top talent for technology-based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project-based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries. STANDARD FORMAT FOR ALL JOB POSTINGS Job Title: Customer Experience (CX) consultant Location: DFW, TX Duration: 6 Months Job Description: The Consultant must possess the following qualifications and experience: • Demonstrated experience in aviation operations, airport operations centers and irregular operations. • Proven track record implementing customer experience frameworks in operational environments. • Expertise in change management, process design, and frontline coaching. • Strong facilitation and communication skills, particularly in high-stakes operational settings. • Previous experience as a Department Head in an airline or an airport operations ce...