Customer Experience Executive

About The Role Job Purpose: The Customer Experience Executive is responsible for supporting the delivery of a consistent, high-quality customer journey across the Cornwall division. The role will work closely with operational delivery teams, site staff, clients, and residents to ensure customer engagement, communication, and satisfaction remain central throughout all programmes of work. The postholder will provide support and guidance to customers and residents, including vulnerable individuals, through all stages of delivery. This includes resident profiling, customer engagement activities, pre-work meetings, mid-work reviews, post-work auditing, and resolving customer concerns. The role will also support the coordination and delivery of Corporate Social Responsibility (CSR) and Social Value initiatives across the division, ensuring contractual commitments and community engagement objectives are achieved. Key Responsibilities: Maintain positive customer engagement by assessing, improv...