Customer Experience Lead - End-to-End CX & Ops

A growing D2C eyewear brand in Mexico is seeking a Customer Experience Lead to manage their customer service function independently. This role involves designing efficient SOPs, engaging directly with customers to resolve their inquiries, and implementing AI tools to improve service delivery. The ideal candidate has over 4 years of experience in customer service within e-commerce, strong communication skills, and a commitment to providing exceptional customer care. Competitive salary and benefits are offered.
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