Customer Experience Lead — Hybrid Zurich, CX & Process

SuisseCo is seeking a Customer Experience Manager for a client in the telecommunications industry. The position starts mid-July 2026 and is hybrid, based in Zurich. The ideal candidate will have at least 5 years of experience in Business Analysis or Process Management, strong knowledge of Agile and Waterfall methodologies, and a focus on customer experience.

This role involves mapping user journeys, leading operational readiness, and being the primary contact for customer service topics, ensuring improved customer satisfaction and operational efficiency.