Customer Experience Lead: Incident & Process Architect

YEGO in Barcelona is seeking a Customer Experience Lead to oversee complex service challenges like traffic fines and accidents. This role involves leading a team, designing systems for incident management, and ensuring compliance with regulations. Candidates should have 3-5 years of relevant experience, particularly in insurance or urban logistics, and strong language skills in Spanish and English. Benefits include free scooter use, medical insurance, and a dynamic work environment.
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