Customer Experience Leader at PetSmart

Step into a vital leadership role at PetSmart as a Customer Experience Leader. This position is focused on delivering exceptional customer service while leading our team to ensure pets and their families have outstanding experiences.
As an Assistant Store Manager, you will play a crucial part in enhancing the pet parent journey and operational success. Your role includes recruiting, coaching, and developing associates while managing store standards. This ensures the safety and welfare of pets in our care, alongside achieving financial targets and maintaining a positive store atmosphere.
Key Responsibilities:
• Lead the associate experience through recruitment and development
• Manage pet parent interactions in person, online, and via phone
• Ensure compliance with company policies and overall store standards
• Track expenses, productivity, and profitability to enhance business
• Conduct monthly service walks for process validation
Requirements:
• 3-5 years of...