Customer Experience Management with Homewood Health

Shape exemplary client interactions as a Customer Experience Manager at Homewood Health, known for its people-centered mental health approach. Collaborate with passionate colleagues dedicated to quality care.

You'll be an essential part of a team that prioritizes exceptional client service through the management of customer accounts. Your leadership will guide Customer Experience Specialists in developing creative solutions and enhancing operational efficiency. This role also involves consulting with clients on tailored services and conducting needs assessments.

Key Responsibilities:
• Lead customer account management initiatives
• Provide escalation support for customer inquiries
• Ensure smooth onboarding for new clients
• Coach team on addressing complex customer requests
• Collaborate on strategies for service enhancement

Requirements:
• Bachelor’s degree or related education
• 3–5 years of experience ...