Customer Experience Manager - Connected

Customer Experience Manager – Wavenet Connected

Location: Flexible / Hybrid (London)

Reporting To: Sales Director – Connected

Role Purpose

The Customer Experience Manager will champion and elevate the end-to-end experience for Wavenet Connected customers across the flex workspace sector. This role ensures that Workspace Group Landlords, Centre Teams and Tenants receive a consistently premium, seamless and proactive service throughout the entire customer lifecycle.

You will act as the central point of coordination for all in-life customer performance, driving service quality, adoption of Wavenet Connected solutions, retention, and customer satisfaction across your allocated cluster of Workspace Group sites.

Key Responsibilities

Customer Experience Ownership

• Take full responsibility for in-life customer experie...