Customer Experience Operations Analyst (Xico) (Valle de Chalco Solidaridad)

Responsibilities

• Parchment Operational Lead : Lead post‑sale operational alignment for Parchment, ensuring accurate data flows between Salesforce and Gainsight and providing Customer Experience teams with the tooling necessary to achieve integration milestones.
• Scrappy Problem Solving : Act as first responder for CX operational blockers, performing manual data cleanup for renewal forecasting or quick Salesforce workflow fixes to get results quickly.
• Process Design & Implementation : Translate business requirements from Parchment and specialized BU leaders into scalable, friction‑reducing workflows; design, test, and ship improvements to the customer journey for both internal teams and customers.
• Data Integrity & Reporting : Maintain the source of truth for assigned business units and build/manage Salesforce and Tableau reports to track renewal risk, adoption, and bookings.
• Cross‑Functional Coordinati...